ceobd Privacy Policy
At ceobd, protecting your personal data is a fundamental commitment — not an afterthought. This Privacy Policy explains exactly what information we collect from Bangladesh players, why we collect it, how it is stored, and the rights you hold over your own data at every stage of your relationship with ceobd.
Our Privacy Commitments to You
Six core principles that govern every aspect of how ceobd handles the personal data of its players across Bangladesh.
Data Minimisation
ceobd collects only the personal information strictly necessary for account operation, identity verification, payment processing, and legal compliance. We do not collect data for its own sake.
256-Bit SSL Encryption
Every connection to ceobd — including account login, cashier operations, and live game sessions — is secured by industry-standard 256-bit SSL/TLS encryption. Your data in transit is always protected.
No Data Selling
ceobd does not sell, rent, or auction your personal data to any third party under any circumstances. Your information is used solely to operate and improve the ceobd service for you.
Player Data Rights
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting ceobd support. We fulfil all valid data requests within 30 calendar days.
Defined Retention Periods
ceobd does not retain personal data indefinitely. Retention periods are tied to the purpose of collection, with most account data held for no longer than 5 years following account closure.
Transparent Policy Updates
Whenever this Privacy Policy is updated in a material way, ceobd will notify you via your registered email address at least 14 days before the changes take effect. You will never be surprised by unannounced changes.
1. Information We Collect
ceobd collects personal information from players across Bangladesh through several distinct channels: directly from you during account registration and KYC verification; automatically through your use of the ceobd platform; and, in limited circumstances, from trusted third-party partners involved in payment processing or identity verification.
Registration and Account Data
When you create a ceobd account, we collect your full legal name, date of birth, email address, mobile phone number, and your chosen username. This information is required to establish and maintain your account and to comply with our age verification obligations. You must be 18 years of age or older to hold a ceobd account.
Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to protect our players from identity fraud, ceobd requires identity verification before processing any withdrawal. KYC data we collect includes copies of government-issued identity documents (Bangladesh NID, passport, or driving licence), proof of address (utility bill or bank statement), and proof of payment method ownership (bKash, Nagad, or Rocket wallet confirmation). KYC documents are processed by ceobd's secure compliance team and are not shared with any third party except as required by law.
Financial and Transaction Data
ceobd records all deposit and withdrawal transactions associated with your account. This includes the transaction date and time , transaction amount in BDT (৳), payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), and transaction reference numbers. ceobd does not store full card numbers or mobile banking PINs — only tokenised payment references provided by the respective payment processor are retained on ceobd systems.
Usage and Technical Data
When you browse and interact with the ceobd platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, pages visited, session duration, game history, and betting activity. This data is used to maintain platform security, detect suspicious activity, and improve the overall player experience.
Communications Data
If you contact ceobd support by email or live chat, we retain records of those communications. This includes the content of messages, timestamps, and the outcome of any support resolution. These records are used to improve our support quality, resolve disputes, and detect patterns of misuse.
| Category | Collected |
|---|---|
| Registration data | Yes |
| KYC documents | Yes |
| Transaction records | Yes |
| Usage & device data | Yes |
| Support communications | Yes |
| Biometric data | No |
| Card PINs / passwords | No |
| Health / political data | No |
2. How We Use Your Data
ceobd uses the personal data we collect for specific, clearly defined purposes. We do not process your data for any purpose incompatible with the reason it was originally collected. The primary purposes for which ceobd processes personal data are set out below.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, email, phone number | Contractual necessity |
| Age and identity verification (KYC) | NID, passport, driving licence, address proof | Legal obligation |
| Processing deposits and withdrawals | Transaction records, payment method tokens | Contractual necessity |
| Fraud prevention and AML compliance | IP address, device data, transaction patterns | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Communications data, account history | Contractual necessity / Legitimate interest |
| Responsible gaming monitoring | Gameplay patterns, session data, betting frequency | Legal obligation / Legitimate interest |
| Marketing communications (with consent) | Email address, preferences, bonus history | Consent |
| Platform improvement and analytics | Anonymised usage and navigation data | Legitimate interest |
Marketing and Promotional Communications
ceobd may send you promotional emails about new games, special offers, seasonal bonuses (including Eid and Pohela Boishakh promotions), and VIP programme updates — but only where you have provided explicit consent during registration or through your account preferences. You may withdraw marketing consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect ceobd's right to send you transactional or account-related communications.
Responsible Gaming Data Processing
ceobd has a duty of care to its players. As part of this commitment, ceobd's responsible gaming systems automatically analyse gameplay patterns — including session frequency, betting amounts, and loss rates — to identify players who may be displaying indicators of problem gambling behaviour. This processing is carried out in the interest of player welfare and is a legal obligation under ceobd's operational standards. Players identified as at risk will be contacted by ceobd's responsible gaming team. For full details of ceobd's responsible gaming tools, please visit the Responsible Gaming page.
3. Data Sharing and Disclosure
ceobd does not sell your personal data. We share personal information with third parties only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.
Payment Processing Partners
To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and City Bank, ceobd shares the minimum necessary transaction data with the relevant payment service provider. This typically includes your registered mobile number or tokenised payment reference, the transaction amount in BDT, and a transaction reference identifier. ceobd does not share your full KYC documentation with payment processors.
Identity Verification Partners
In certain circumstances, ceobd may engage a third-party identity verification service to assist with KYC document review. Any such partner operates under a strict data processing agreement with ceobd and is prohibited from using your KYC data for any purpose other than identity verification on ceobd's behalf.
Game Technology Providers
ceobd's games are powered by certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a pseudonymous player identifier and session token to facilitate gameplay. They do not receive your full name, NID number, bKash number, or any other personally identifiable data beyond what is technically necessary to operate the game session.
Legal and Regulatory Disclosure
ceobd may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity. In such cases, ceobd will disclose only the minimum data required and, where legally permitted to do so, will notify you of the disclosure.
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Payment ProcessorsbKash, Nagad, Rocket, Upay, banks
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KYC Verification PartnersIdentity document review only
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Game ProvidersPseudonymous session tokens only
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Legal AuthoritiesOnly when legally required
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Data Brokers / AdvertisersNever — strictly forbidden
5. Data Security and Storage
ceobd employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Security is not a single layer — it is a layered architecture applied at every point where your data is handled.
Technical Security Measures
All data transmitted between your device and the ceobd platform is encrypted using 256-bit SSL/TLS. Data stored within ceobd's systems — including KYC documents, transaction records, and account credentials — is encrypted at rest using AES-256 encryption. Access to production databases containing personal data is restricted to a small number of authorised personnel and requires multi-factor authentication. All access events are logged and subject to real-time anomaly monitoring.
Organisational Security Measures
ceobd staff who handle personal data are subject to strict confidentiality obligations. Access to personal data is granted on a need-to-know basis only. ceobd conducts regular internal security reviews and maintains an incident response plan that includes a defined protocol for notifying affected players in the event of a confirmed data breach. In the event that a breach poses a material risk to player data, ceobd will notify affected account holders within 72 hours of confirming the incident.
Data Storage Location
ceobd's primary data infrastructure is hosted on enterprise-grade cloud servers. Backups are maintained in geographically separate locations to ensure continuity in the event of a hardware or infrastructure failure. All server environments that store personal data are subject to routine security patching and vulnerability scanning.
6. Your Data Rights
As a ceobd player, you hold meaningful rights over the personal data we hold about you. These rights can be exercised at any time by contacting ceobd's support team at [email protected]. ceobd will respond to all valid data rights requests within 30 calendar days of receipt.
7. Data Retention Policy
ceobd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies to the principal categories of personal data held by ceobd.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / AML obligation |
| KYC identity documents | Duration of account + 5 years post-closure | Legal / AML obligation |
| Transaction records | 7 years from transaction date | Financial record-keeping requirement |
| Support communications | 3 years from last interaction | Dispute resolution / service improvement |
| Usage and analytics data | 13 months (rolling) | Platform improvement / fraud detection |
| Marketing consent records | Until consent withdrawn + 3 years | Consent audit trail |
| Self-exclusion records | Indefinite (for player protection) | Responsible gaming obligation |
At the end of the applicable retention period, ceobd will securely delete or anonymise your personal data. Where anonymisation is used, the resulting data contains no information that could be used to identify you and may be retained for statistical or analytical purposes without further restriction.
Please note that self-exclusion records are retained indefinitely. This is a deliberate and important policy: if you request self-exclusion for responsible gaming reasons, ceobd needs a permanent record of this to prevent inadvertent re-registration at a later date. This retention serves your interests directly.
8. Changes to This Privacy Policy
ceobd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or service offerings. The effective date at the top of this page will always reflect the most recent version.
For material changes — meaning changes that significantly affect how your personal data is used or your rights as a player — ceobd will provide at least 14 days' advance notice via email to your registered address before the revised policy takes effect. Minor clarifications or editorial corrections may be made without advance notice, but the effective date will always be updated.
Your continued use of the ceobd platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using ceobd's services and contact [email protected] to arrange account closure and data handling in accordance with your rights under Section 6.
If you have any questions about this Privacy Policy or about how ceobd handles your personal data, please do not hesitate to contact our support team. ceobd's support is available 24 hours a day, 7 days a week, including during Eid, Victory Day (December 16), Independence Day (March 26), and all Bangladesh public holidays.
Your Data Is Safe With ceobd
We take your privacy seriously. If you have any questions about how ceobd protects your personal information, our team is available around the clock.